PRIVACY POLICY
Last updated: Oct 16, 2026
This policy explains how JP Oils collects, uses and protects your personal information when you get in touch with us, send an enquiry through our Facebook or Instagram ads, visit our website or buy from us. We only collect what we need to deal with your enquiry or order, and we never sell your details.
Who we are
J.P. Oils Limited (trading as JP Oils) is the data controller for the information in this policy, which means we decide how it is used and we are responsible for looking after it.
- Business name: J.P. Oils Limited
- Company number: 04548871 (registered in England and Wales)
- Postal address: PO Box 384, Wigan WN6 8WY
- Phone: 01257 472 644
- Email: info@jpoils.co.uk with
- ICO registration number: ZA848343
If you have a question about this policy or your information, email info@jpoils.co.uk with "Privacy" in the subject line or call us on 01257 472 644.
What information we collect
We collect the contact and order details you give us, and nothing more than we need to help you.
| Where it comes from | What we collect |
|---|---|
| Enquiry forms on our Facebook and Instagram ads | Your name, phone number, email address, company name, postcode and what you need from us. Facebook or Instagram may fill some of these in from your profile, and you can change them before you send the form. |
| Phone calls and emails | Your name, contact details and anything you tell us about your enquiry or order. |
| Orders and customer accounts | Delivery address, site contact details, what you have ordered, and the billing details we need to invoice you. |
| Our website | Basic technical information if our website uses cookies. See the Cookies section below. |
We don't ask for sensitive information such as health details, so please don't include it when you contact us.
How we use your information
We use your information to reply to you, supply what you order and run the business. Data protection law requires us to have a lawful basis for each use, shown below.
| What we use it for | Our lawful basis |
|---|---|
| Replying to your enquiry and giving you a quote | Steps you have asked us to take before an order, and our legitimate interest in replying to people who contact us |
| Delivering your order, invoicing and running your account | Performing our contract with you |
| Keeping financial records for tax and accounting | Meeting our legal obligations |
| Sending you offers or news about our products | Your consent, which you can withdraw at any time |
If you enquire through one of our ads, we will only contact you about that enquiry unless you agree to hear more from us. If you ask us to stop contacting you, we will.
Who we share it with
We never sell your information or pass it to anyone for their own marketing. We only share it with people who help us run the business, and only what they need:
- Meta (Facebook and Instagram), which hosts the enquiry forms on our ads. Meta also handles information under its own privacy policy when you use its apps.
- Our email, phone and IT providers, which store our emails, files and records.
- Our accountant, who helps us keep our financial records.
- A courier, only if one is used to deliver your order, and only the delivery details they need.
- Government bodies such as HMRC, when the law requires us to.
Information stored outside the UK
Some of the companies we use, including Meta and our email providers, may store information outside the UK, for example in the USA or the European Economic Area. When that happens, we make sure it is protected to UK standards, using either a UK government adequacy decision or the standard contract terms approved by the ICO.
How long we keep it
We keep your information only for as long as we need it, then delete it securely.
| Type of information | How long we keep it |
|---|---|
| Enquiries that don't lead to an order | 12 months from our last contact with you |
| Customer, order and invoice records | 6 years after the end of the financial year they relate to, as tax law requires |
| Your marketing preferences | Until you tell us to stop, after which we keep a note so we don't contact you again |
Your rights
You can ask us at any time to:
- give you a copy of the information we hold about you
- correct anything that is wrong or incomplete
- delete your information
- stop or limit how we use it
- send your information to you or another company in a format that is easy to use.
- stop sending you marketing, or withdraw any consent you have given
To make a request, email info@jpoils.co.uk with or call 01257 472 644. It is free, and we will reply within one month. Some rights have limits, for example we have to keep invoices for tax, and if one applies we will explain why.
Cookies
Cookies are small files a website saves on your device. Our website only uses cookies it needs to work properly, and we don't use cookies to track you or show you adverts. If that changes, we will update this policy and ask for your permission first where the law requires it.
Keeping your information secure
We keep your information on password-protected systems that only JP Oils staff who need it can access. Our IT and email providers use security measures such as encryption, and if something ever went wrong that put your information at risk, we would tell you and the ICO where the law requires it.
How to complain
If you are unhappy with how we have handled your information, please tell us first so we can put it right. Email info@jpoils.co.uk with "Privacy complaint" in the subject line, or write to us at PO Box 384, Wigan WN6 8WY. We will acknowledge your complaint within 30 days and keep you updated until it is resolved.
If you are still not happy, you can complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time, for example if the law changes or we start using a new service. The latest version will always be on this page, with the date it was last updated at the top.